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Returns & Replacements

Quality Guarantee

WE ARE PROUD TO GUARANTEE THE QUALITY of everything we sell.strong> If you encounter any product quality issues, a manufacturing defect, or an error on our part or one of our suppliers, contact us and we will give you a choice of refund, replacement, or exchange for your purchase. In case of such refunds, we will issue you a full refund including shipping charges.

For all other types of returns, please read the following information clearly. If you do not fully agree or understand the following information, please contact us before purchasing.

Standard Return Policies

The following items are NOT returnable:

  • Any item that has been worn, used or altered.
  • Any item that is specified as non-returnable on its product page. For safety reasons, technical climbing equipment is not returnable.
  • If you attempt to return an item, which is not returnable, the item will be shipped back to you, and you will be charged the cost of shipping for sending it back.

Return Instructions: Subject to the General Notes above, if something needs to be returned, you should contact us within 15 days of receiving your merchandise. Please include the order number, email address and problem in all correspondence. Provided the return is allowable under our policy, you will receive a Return Authorization number (RA#). This number should be printed and sent to us along with the item to be returned.

Returns must be sent back to us only via reliable and traceable shipping methods. RecreationOutlet.com will not accept returns sent COD. Returned merchandise must be post marked within 15 days from the date you receive your RA number. RecreationOutlet.com will not be responsible for refunding an untraceable packaged item. Refunds are for the cost of merchandise only. RecreationOutlet.com does not refund shipping and handling charges unless the return is due to an error on our part.

Refunds generally take 7 days, however may take up to 14 days to complete during peak times. We will NOT accept returns of items with obvious signs of use. If you return items in used condition, you will be responsible for the cost to have them shipped back to you.

Upon Delivery: When you receive your shipment, please open and inspect merchandise on the same day as delivered. Try on any wearable items and if there are issues please contact us immediately. Packages / Merchandise that arrives damaged in transit must be reported to us the same day, please have the delivery driver make a note if the package they deliver shows signs of damage before signing for it.