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FAQ - Frequently Asked Questions

How long has Recreation Outlet been in business?

Recreation Outlet has been in Salt Lake City for 27 years. Our American Fork store has been around for 13 years.

What is your policy on returns?

Our online return policy differs from our store return policy.

Can I return or exchange items purchased online at one of your stores?

You may return or exchange product purchased online at our stores under certain circumstances. If the item has not been used, worn, or altered you can receive a refund in the store within 15 days, and an exchange/in-store credit within 30 days. The original online receipt must be present in either case, NO EXCEPTIONS. Unlike online returns, no RA number is required. However, we cannot guarantee the store will have the same sizes, colors, and selections offered online in the event of an exchange. If the return is due to a warranty issue, you MUST handle the return through our office.

Can I purchase an item online and pick it up in your store?

Right now we don’t offer in-store pickup as a shipping option, but we may in the future. Call our office if you are interested in placing an order over the phone to be picked up at one of our stores. Otherwise, come in to our shops and check out the great deals in person.

Do you offer all the products from your store online?

No. We have hundreds of products online and thousands of products in our stores. We are continually adding more products to our website, but we are not able to offer everything online. Call or email if you have questions about a certain product.

Are the prices online the same as prices in your stores?

In most cases our store prices and online prices are the same. Occasionally we run in-store specials for our local customers, and on-line specials for our web customers.

I am buying emergency supplies for a community or church group, Do you offer a discount?

Yes, emergency discounts are based on volume. Email to get a coupon code to use during checkout.

I am looking for a lot of product for a large group, a company event, an outfitting service, a youth camp, a scout event, etc. Do you offer group discounts?

Yes, we have a lot of experience working with large groups. Email with details about the project you are working on and we’ll help you with ideas or a quote.